Q: What currency are your prices?
All our pricing for ready to purchase items are in US Dollars (USD). Our made to order watches are priced and billed in Canadian dollars (CAD).
Q: How durable are your watches?
Recognize that if you're interested in a Maker you're in the market for functional art. This is a handcrafted wooden watch that’ll look very unique and standout. You'll be wearing a piece of nature on your wrist so respect what it is. Just use common sense, this is not a watch you run or take a shower with.
Q:What's a skeleton movement?
It's a movement where additional covers have been removed to expose the gears and inner parts. We use the Citizen Miyota Automatic Movements in all our builds.
Q: What type of Face glass do you use?
A flat sapphire crystal is standard on makers face glass.
Q: Is the watch water resistant?
In short, no.
We add a protective coating on the case but you should keep your watch out of the rain and do not submerge it in water. We'll give you care instructions upon delivery but you'll be fine leaving it on while washing your hands or doing the dishes (if you're careful).
Q: Is everything made by hand?
The watch case is CNC cut and hand finished. Our leather straps are made from scratch. All other components are sourced and we do final assembly by hand.
Q: Where do you manufacture the watches?
Q: Does it really come in a coconut case?
Yes - We hand pick and process each one.
Q:I damaged my maker, what do i do!?
Don't panic, life could be way worse. Drop us a line at firstname.lastname@example.org with some pictures and we'll assess the damage.
Q: What are the shipping fess?
We offer free shipping within the United States or Canada using standard service from USPS or DHL. You may request an expedited shipment for a fee.
All international orders will be quoted upon request and sent using DHL
Q: How do returns work?
Since each watch is custom made to order we don't offer exchanges or refunds. If you have a concern or issue with the final product please e-mail email@example.com
Snap backs and t-shirts may be returned within 30 days of receipt if they are unworn and sent back in their original packaging. Please send to our US address below and we'll cover all logistics fees back into Canada from this point. It will take approximately 6-8 weeks from the receipt of your item at our Niagara location to receive the item back at our office, undergo a return quality inspection and have the refund issued. There will be a $10 re-stocking fee deducted from your final refund.
Maker Watch Co.
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675