FAQ

FREQUENTLY ASKED QUESTIONS
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FAQ

WHAT IS THE AVERAGE LEAD TIME FOR A CUSTOM WATCH?

8 weeks on average.

We may be able to expedite for a fee. Please contact for more information.

WHAT IS THE AVERAGE LEAD TIME FOR A CUSTOM WALL CLOCK?

4 to 6 weeks.

DO YOU OFFER CUSTOM ENGRAVING?

Custom Watch Case: Yes

Custom Leather Straps: Yes

Custom Wall Clocks: Yes

In Stock Finished Products: No

ARE YOUR WATCHES WATERPROOF?

Our watches are splash-proof. You can wear your watch for light day to day activities that have minimal water exposure such as washing the dishes, your hands, or getting caught in a little rain. Please wipe down any water that lands on the face glass or case as soon as possible with a soft dry cloth.


The watch should not be fully submerged or exposed to heavy rain downfall or a shower.

HOW LONG IS YOUR WARRANTY?

Watches and leather straps: Two (2) years

Wall Clocks: Limited lifetime

Please read our full warranty for more information.

ARE YOUR TIMEPIECES MADE IN CANADA?

The substantial transformation of the raw materials are completed by hand in Canada.


All our watch cases and custom leather straps get made from scratch in Mississauga, Ontario, Canada.

We use reclaimed wood and vegetable tanned leather.

We order some resin casts from California via Pourcasso (@Deranged Donkey).

We hand finish and assemble all cases and leather straps in-house.

We used imported parts that are not our core competencies, such as the watch movement, glass, and other small metal and finishing components.

WHAT MOVEMENTS DO YOU USE?

Watches: Citizen Miyota 8N24

Wall Clock: Seiko ultra slim three hand quartz clock movement (non sweeping). AA battery required and not included.

WHAT CURRENCIES & PAYMENT METHODS DO YOU ACCEPT PAYMENT?

Fiat: United States Dollar (USD) and Canadian Dollar (CAD)

We accept most major credit cards, including Visa, MasterCard, American Express, and also support Apple and Google Pay.

We offer a Buy Now, Pay Later where the total payment is split into four (4) interest free payments Sezzle at checkout.

DO YOU SHIP INTERNATIONALLY?

Yes. All international shipments are sent DHL Express.

DO INTERNATIONAL AND USA SHIPPING FEES INCLUDE CUSTOMS FEES?

Customs duties and taxes are not part of the shipping fees on international or USA orders. Clients will be responsible for paying these fees for DHL or USPS to make the final delivery.

DO YOU CHARGE SALES TAX?

Maker Watch Company Inc. charges the respective HST for all provinces in Canada. All customers outside of Canada will not be charged sales tax.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In stock products that are made in house take 1 to 2 business days to process and between 2 to 10 days of transit time.

Please read our Shipping & Returns Policy to learn more.

DO YOU OFFER WHOLESALE PRICING?

Yes. Please contact us for more information.