FREQUENTLY ASKED QUESTIONS
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We accept payment in the United States (USD) and Canadian (CAD) dollar. Your bank will calculate the final exchange rate.

Yes. All international shipments get sent via DHL Express.

Customs duties and taxes are not part of the shipping fees on international or USA orders. Clients will be responsible for paying these fees for DHL or USPS to make the final delivery

We accept most major credit cards, including Visa, MasterCard, American Express, and also support Apple and Google Pay.

We offer a Buy Now, Pay Later financing plan where the total payment is split into four (4) interest free payments. USA residents will check out using Klarna and Canadian residents will checkout using PayBright.

Maker Watch Company Inc. charges the respective HST for all provinces in Canada. All customers outside of Canada will not be charged sales tax.

We don't operate a drop shipping watch business.


All our watch cases and custom leather straps get made from scratch in our Mississauga, Ontario, Canada studio.

We use reclaimed wood and leather sourced locally in Toronto.

We order some resin casts from California via Pourcasso (@Deranged Donkey) upon client request.

We hand finish and assemble all cases and leather straps in-house.

We used imported parts that are not our core competencies, such as the watch movement, glass, and other small metal and finishing components.

Watches from our Classics and The Vault Collections get dispatched within four (4) business days of placing your order.

If you order a watch from our Classics collection that is on backorder, we'll provide you an estimate on a shipping date via email.

Please read our Terms of Service to learn more about the lead time for custom watches.

We offer a two (2) year craftsmanship warranty on our watches.

Please review our Terms of Service for details.

We currently operate a direct to consumer model. We may consider opportunities for small retail boutiques and tailor shops.

Please Contact Us for more information. 

We use the Citizen Miyota 8N24 skeleton automatic movements in gold and chrome finish. 

We offer custom embroidery on leather straps only. We do not engrave any part of the watch case with custom messaging.

Our watches are considered light splash-proof. You can wear your watch for light day to day activities that have water exposure such as washing the dishes, your hands, or getting caught in a little rain. Please wipe down any water that lands on the face glass or case as soon as possible with a soft dry cloth. Please avoid any water contact with the bottom / back case of the watch.


The watch should not be fully submerged or exposed to heavy rain downfall or a shower as it may diminish the integrity of the movement, strap, and case assembly components.