SHIPPING

ORDER PROCESSING: 

Please allow 1-2 business days for order processing (in stock products). Customers will be notified with a tracking number via email.

FEES & TRANSIT TIMES:

USA/Canada: Free shipping with 2 to 10 business days in transit.

International: Where available, cost will be $50USD flat rate with 2 to 6 business days transit time.

WHERE IS MY ORDER?

USA: Enter code on USPS website. Please allow up to 48 hours for tracking to be updated.

Canada:  Enter code on Canada Post website. Please allow up to 24 hours for tracking to be updated.

International:  Enter code on DHL Express website. Please allow up to 24 hours for tracking to be updated.

CUSTOMS AND IMPORT DUTIES

Sole responsibility of the buyer.

APPAREL:

All print on demand apparel is subject to various fulfillment times and carrier rates.

 

RETURNS

We offer a seven (7) day return policy beginning the date the package is deemed "delivered" by the carrier on any products we make and stock in house. Clients must initiate the return for refund requests in writing within seven (7) days of package delivery to create@makerwatchcompany.com. Watches must be returned with all original packaging and in the same condition as received. Each return for a refund request will be subject to a ten (10) business day hold to complete a full quality inspection. Upon completion of a successful return quality inspection, the full funds will be returned via the same payment method received.

All custom products are final sale. If there is a product failure or malfunction, we'll initiate our warranty process and make things right as soon as possible.

APPAREL

Apparel is not our core business. We offer most of it on print-on-demand bases for our community members who want to support our brand. We do not refund orders for buyer's remorse or offer any size exchanges as we do not stock any inventory. If a product arrives misprinted/damaged/defective, please contact within five (5) days to open up a claim. For any packages lost in transit, all claims are to be submitted no later than two (2) weeks after the estimated delivery date. 

GIFT CARDS

If you change your mind after purchasing a gift card, we'll honor a full refund if requested in writing to create@makerwatchcompany.com within three (3) days.